As you know I am a huge supporter of social media and wanted to post a short article about a great experience I had with LinkedIn.
Recently, I noticed an issue with LinkedIn. One of my favorite features wasn’t working. After I posted a tweet, many other people told me they had the same issue. A few days earlier I sent an email to LinkedIn tech support and received no answer. After receiving the feedback from others, I decided to DM the LinkedIn account. Within a few hours I received a message that it was a known issue and it would be resolved in a few days. Within the next day or so, I received another DM message that the issue was fixed. I love that! I hate that I did not get a response via email from LinkedIn, but I love the fact that they responded via Twitter. I was then able to send to others that the problem was resolved.
Do you have any similar experiences with companies responding to you via Social Media? I’d love to hear your comments.
